Frequently Asked Questions
Everything you need to know about our scratch-made comfort food.
How do you ship frozen goods to ensure they stay fresh?
We ship our products in insulated coolers packed with dry ice. This ensures that your biscuits, rolls, and breakfast sandwiches remain frozen at a safe temperature until they reach your doorstep.
Are Mason Dixie products made with clean ingredients?
Absolutely. We believe in real food, which is why our products are made with simple, kitchen-stable ingredients like real butter and buttermilk, without any artificial preservatives or hydrogenated oils.
Can I track my order once it has shipped?
Yes, once your order is processed and picked up by our carrier, you will receive an email with a tracking number so you can monitor its journey to your home.
What should I do if my order arrives thawed?
If your items arrive completely thawed or warm to the touch, please contact our customer support team immediately at [email protected] with your order number and photos so we can assist with a replacement.
Do you offer any gluten-free or vegan options?
Currently, our classic biscuit and sandwich lines contain wheat and dairy. We are constantly innovating in our kitchen, so please sign up for our newsletter to be the first to know about new product launches.
How long can I store Mason Dixie products in my freezer?
Our products are best enjoyed within 12 months of the production date when kept frozen. Each package is clearly marked with a 'Best By' date for your convenience.